Boatworld advises all customers to inspect and pressure test their inflatable boat, leaving it for up to 48 hours before use and before making any modifications to the vessel. If modifications are made, Boatworld reserves the right to perform a repair, rather than provide a replacement, if the product is found to be faulty within 30 days of purchase. For more information, please see our
Warranty Terms and Conditions here. This warranty covers defects in materials and workmanship under normal use during the warranty
period. During the warranty period, Boatworld will repair or replace, at no charge, products or parts of a product that proves defective because of improper material or workmanship under normal use and maintenance.
Warranty Period
The warranty period for inflatable products purchased from Boatworld is 3 years from the date of purchase.
Exclusions
This warranty does not cover:
- Damage caused by improper use or misuse.
- Damage resulting from natural disasters or acts of God.
- Normal wear and tear.
- Products that have been modified or repaired without Boatworld’s authorisation.
- Damage caused by neglect, improper storage, or failure to follow care instructions.
Claim Process
Where you be required to provide:
- Your name and contact details
- Order number/invoice number and purchase information
- Product information including serial number
- Claim description and any images of videos to illustrate your claim
After which one our warranty team will assess your claim and been in contact as soon as possible.
Repair or Replacement
Boatworld will, at its discretion, repair or replace any defective product. If a product is replaced, the replacement product assumes the remaining warranty of the original product or 1 year from the date of replacement, whichever is longer, for products which have been modified, such as launch wheel fitted, mounts attached, etc, a repair will be offered. If repair is unsuccessful, the product will be replaced, but Boatworld is not responsible for replacing any of the fittings that can not be replaced. Please note that.
Limitations of Liability
Boatworld’s liability under this warranty is limited to the repair or replacement of defective products and does not include incidental or consequential damages resulting from using the product.
Customer Responsibilities
Follow all instructions for proper use and maintenance of the inflatable product. Regularly inspect the product for signs of damage or wear and repair as necessary. Store the product properly to avoid unnecessary damage.
Governing Law
This warranty shall be governed by and construed in accordance with the laws of the United Kingdom.
For questions about the warranty terms and conditions or need any assistance with your boat please contact:
support@boatworld.co.uk or +44 (0)1246 453845